Information and Help

from The Grove Residential Home

When you call The Grove, we can give you information on vacancies and invite you and your relative to spend some time at The Grove during one day to find out what Residential care is all about. General advice can also be given about the various issues around the admission into a Residential Care home which we hope will assist and ease you through this process


To find out more about The Grove and to view our latest Inspection Report go to www.cqc.org.uk


Quality Report from the Care Quality Commission

The Care Quality Commission (CQC) is the Independent Regulator of all health and social care services in England.

Their job is to make sure that care provided by care homes (as well as hospitals and other health care institutions) meets government standards of quality and safety.

These government standards cover all aspects of care, including:

03000 61 61 61

Solihull Social Services

  • treating people with dignity and respect.

  • making sure food and drink meets people’s needs.

  • making sure that that the environment is clean and safe.

  • managing and staffing services.

    The CQC registers care services that meet the standards and regularly inspects them to check that they continue to do so.

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To contact Solihull Social Services, phone 0121 7046000, ask for the Duty Social Worker for Elderly Care, alternatively visit their website at www.solihull.gov.uk/housing/residentialcare.htm

 

Solihull Safeguarding Adults Team

To contact Safeguarding Team, please call 0121 7048007 and speak to a representative.

 

General Data Protection Regulation May 2018  (GDPR) - Privacy Policy

The Grove Residential Home is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using the website, then you can be assured that it will only be used in accordance with this privacy statement.  The Grove Residential Home may change this policy from time to time by updating this page.  You should check this page from time to time to ensure that you are happy with any changes.  This policy is effective from 25th May 2018.
This privacy policy explains how we collect and use any personal information we collect about you.

What information do we collect about you?

We collect information about you when you instruct us to provide advice; visit our website; receive our publications; apply for a residential vacancy or employment and engage in business dealings with us.

What we collect

We may collect the following information:

 * Name and job title
 * Contact information including email address
 * Demographic information such as postcode
 * Preferences and interests
 * Other information relevant to surveys

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

 * Internal record keeping
 * We may use the information to provide our service
 * We may periodically send emails about information which we think you may find interesting using the email address which you
   have provided
 * We may contact you by email, telephone or fax

** For a further copy of the Privacy Policy - please contact The Grove.

 


 

 

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